Return policy instructions for consumers
Instructions for the return policy
The consumer is any natural person who makes a legal transaction for a purpose that cannot be attributed to his commercial or independent profession.
Right of withdrawal
You have the right to terminate the contract within a fortnight without giving a reason. The withdrawal period is 14 days from the day you or a third person (other than the carrier) designated by you purchased the goods. In order to enforce your right to revocation, you must inform us, Marc Kelchtermans, Runkster pebble 95 – 3511 Kuringen +32 471646405, firstname.lastname@example.org, in a clear statement (e.g. by regular post or email) of your decision to rescind the agreement. Timely transmission of information on the enforcement of your right of withdrawal before the expiry of the withdrawal period shall be considered sufficient for compliance with the withdrawal period.
Consequences of the return
If you withdraw from the agreement, we are required to provide you with all payments we have received from you, including shipping costs (excluding additional costs incurred as you have chosen a shipping method other than our proposed standard shipping method), immediately and no later than 14 days after we have received your information about the withdrawal from the agreement , to be reimbursed. For the fee, we use the same payment method as you used for the original transaction, unless otherwise agreed. No fees will be charged for the fee. We have the right to hold the refund until we have received the goods or a document that you have returned the goods to us, depending on what happens earlier. You must send or deliver the goods to us immediately and no later than 14 days after the day you informed us that you have decided to terminate the agreement. The time limit is taken into account if you send the goods before the expiry of the 14-day period.
You bear the shipping costs for returning the goods to us.
You are liable for the depreciation of the goods as a result of improper handling of the goods.
If you would like to withdraw from the contract, please fill out this form and send it back to us:
Marc Kelchtermans, Runkster pebble 95 – 3511 Kuringen +32 471646405, email@example.com:
- I hereby declare that I/we() have terminated the contract when purchasing the following goods that I/we ()have concluded
- Ordered on()/received on ()
- Consumer name(s)
- Address of the consumer(s)
- Consumer signature (if you notify us in writing)
(*) if applicable.
Exclusion or premature termination of the right to revocation
The right of withdrawal shall not apply to contracts relating to the supply of goods to be produced individually on the basis of the consumer’s choice and needs or adapted solely to the consumer’s personal needs.
Contracts relating to the supply of sealed goods which are not suitable for return for health or hygiene reasons, if their sealing is removed after delivery, and contracts for the supply of goods inextricably mixed with other goods after delivery on the basis of their characteristics, shall be subject to an early expiry of the right of withdrawal.
Defect and warranty warranty warranty
The guarantee is regulated by the legal requirements.
The warranty is valid for 24 months and starts after the delivery of the goods to the customer, if not otherwise defined for specific cases. The customer is obliged to read the warranty conditions before starting the ordering procedure.
The invoice serves as proof of guarantee at the same time.
Buyer can only claim a warranty for products he has purchased from the Seller. In order to claim the warranty, the buyer is obliged to file a complaint with the seller together with the goods describing the details of the product defect. In order to deal with the complaint, it is also necessary to attach a copy of the invoice of the product. The returned product must be complete, including accessories and manual, if possible in the original packaging. The processing of the complaint within the warranty period (24 months) is free of charge. The complaint will be processed within 30 days at the latest. The warranty period shall expire if the defect is caused by improper handling and use of the product, for example by failure to follow the instructions for use, by mechanical damage, by use under inappropriate conditions. The warranty also excludes defects of the product caused by a natural disaster. The customer is obliged to deliver the goods to the agreed address and inform the seller in advance by e-mail on firstname.lastname@example.org or by telephone on +32 471646405 – in this way we can guarantee the timely reception and processing of the complaint.